Refund Policy

1. Overview

At Google Play App Test, we strive to provide high-quality application testing services. This Refund Policy outlines the circumstances under which we may provide refunds for our services. Please read this policy carefully before purchasing any testing packages.

2. General Refund Policy

Due to the digital nature of our services and the immediate allocation of resources upon purchase, all sales are generally final. However, we understand that exceptional circumstances may occur, and we will review refund requests on a case-by-case basis.

Refund requests must be submitted within 7 days of purchase and before the testing process has been initiated or completed.

3. Eligible Refund Circumstances

Refunds may be considered in the following circumstances:

• Service Not Rendered: If we are unable to provide the testing service you purchased due to technical issues on our platform.
• Duplicate Purchase: If you accidentally purchased the same testing package multiple times.
• Technical Issues: If persistent technical problems prevent testers from accessing or properly testing your application.

All refund requests must include detailed explanations and supporting evidence of the issue.

4. Non-Refundable Circumstances

Refunds will typically not be granted in the following situations:

• If testing has already been initiated or completed
• If you change your mind about the testing after purchase
• If your application is rejected by Google Play Store for policy violations
• If you provide incorrect information during the submission process
• If testers provide feedback that you disagree with or find unsatisfactory
• If the testing results don't meet your expectations but the service was delivered as described

5. Refund Request Process

To request a refund, please contact our support team at support@muratti.co.uk with the following information:

• Your full name and contact information
• Order number and date of purchase
• Detailed explanation of why you are requesting a refund
• Any supporting evidence or documentation

We will acknowledge your request within 24 business hours and provide a resolution within 5-7 business days.

6. Approved Refunds

If your refund request is approved:

• Refunds will be processed to the original payment method within 7-10 business days
• You will receive email confirmation once the refund has been processed
• The refund amount will be for the service cost only (excluding any transaction fees that may apply)

Note that depending on your financial institution, it may take additional time for the refund to appear on your statement.

7. Service Credits

In some cases, instead of a monetary refund, we may offer service credits that can be applied toward future testing packages. This option may be provided when:

• Minor issues occurred during testing that didn't fully prevent service delivery
• You prefer to have testing credits for future use rather than a refund
• The situation doesn't warrant a full refund but deserves compensation

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified policy.

Contact Us

If you have any questions about our Refund Policy, please contact our support team:

Email: support@muratti.co.uk

We aim to respond to all inquiries within 24 business hours.